Tanium and Salesforce have announced the availability of IT Service Center, a new offering available as part of Salesforce’s Work.com.
IT Service Center provides comprehensive, real-time data about network endpoint devices. This allows IT teams to remotely monitor, manage and safeguard employee computers.
Built with key capabilities from Tanium’s endpoint management and security platform, IT Service Center is a suite of solutions to help organisations build trust and resilience, meet new workplace challenges, and grow their business.
Jim Alkove, chief trust officer for Salesforce, said, “By applying real-time data, automation and the power of the cloud to service desk operations, Salesforce and Tanium are bringing all the benefits of digital transformation to a critical and often overlooked IT function.”
Jake Varghese, general manager of service management at Tanium, added, “You can’t control what you don’t know about. No company would overlook 20 percent of its workforce. But too many service desk tools do just that for employee devices. With IT Service Center, we’re giving IT organisations the real-time visibility and comprehensive control over endpoints they need to support all their employees, wherever they work.”