Telefónica selects Convergys to support its multinational customers

Convergys, a relationship management company, has announced that Telefónica International Wholesale Services, a subsidiary of telecommunications leader Telefónica, has chosen a Convergys Smart BSS Solution to support corporate customers of its International Services business. The solution includes a license contract for Convergys Rating and Billing Manager and implementation services.

Telefónica International Wholesale Services manages the central services platform supporting Telefónica Multinational Solutions extensive and competitive catalog of high quality, end to end telecommunications services including voice, broadband, IP, and mobile services, to its MNC customers.

Convergys Rating and Billing Manager will support Telefónica’s MNC customers with end to end, multinational real time rating, billing, and reporting for fixed, mobile, and data services. Convergys’ Professional Services team will implement the solution.

“Convergys combines creative solutions and an innovative delivery blueprint to support the complex communications needs of our multinational clients,” said Alfredo Villalobos, CIO of Telefónica International Wholesale Services. “Convergys has both the advanced real time integrated solutions and the talented team in place to allow Telefónica Multinational Solutions to keep delivering their services under the highest quality standards.”

Said Riki Allon, senior vice president and general manager, EMEA: “Our extensive rating, billing, software, and services experience enables Convergys to deliver a solution that will drive accurate, real time rating and billing for Telefónica’s MNC customers. These customers will also benefit from call detail records that are consolidated onto a single platform for efficient and easy reporting. Our solution is specifically designed to support Telefónica’s multinational business model, and Convergys Rating and Billing Manager’s advanced functionality enables the company to expand its footprint in the highly competitive market for corporate telecommunications services, speed time to market, and help reduce costs.”

Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real time marketing innovation, minimizing risk, helping to reduce operational costs and generating revenue so our clients can focus on building valuable relationships with their customers. Convergys supports six of FORTUNE’s Top 10 communications companies.

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