Teleperformance, the provider of outsourced contact centres, has announced the acquisition of 100% of the equity of UK-based beCogent.
Based in Scotland, beCogent has expertise and experience in numerous industry sectors, with an emphasis on the Retail, Financial Services and Telco/ISP industries. beCogent has around 3,000 employees at its four call centres in Airdrie, Erskine, Kilmarnock and Glasgow and forecast 2010 revenue of approximately £50 million.
With this new operation in Scotland, a region known for its technologically skilled and multi-lingual workforce, Teleperformance is significantly extending its geographic footprint in the UK. In becoming the second largest operator of outsourced contact centres in the UK, Teleperformance says it will be able to serve all parts of the UK more effectively and deliver the most comprehensive offer in the market.
Jeff Smith, Chief Executive and Chairman of Teleperformance UK, said, “Teleperformance is really happy to expand its footprint in the UK and to gain a strong foothold in Scotland. We plan to use the combined strength of beCogent and Teleperformance Group to develop yet more strongly our UK presence, taking advantage of our incomparable strength across both our onshore and offshore networks.”
Dermot Jenkinson, the Founder and Executive Chairman of beCogent, said, “The contact centre world has always been a very dynamic and rapidly changing industry. Although I was confident that beCogent as a well established business with a very strong reputation could continue to prosper independently, I believe that the DNA of beCogent combined with the strength and scale of Teleperformance will create a truly world class business in the UK and allow us to take advantage of the opportunities that will present themselves in both the private and public sectors over the next few years.