In what they claim as an industry first, Telephonetics VIP has released an automated notification solution based on speech recognition technology. The automation specialist has released the Beta version of Remind+, a solution that enables organisations to contact people and remind them they have an appointment in the near future and logs their spoken responses, enabling unused slots to be speedily reallocated.
Missed appointments can cost organisations millions of pounds each year. For example, in the NHS, 10% of appointments set each year are not attended resulting in an estimated annual loss of over £600 million, an average of £130 per missed appointment.
It is worth noting these costs are not limited to the public sector and Remind+ is equally productive for organisations in the private sector such as legal, finance and private health professions.
In addition to making outbound calls, Remind+ also records a response to the information provided using speech recognition enabling organisations to re-allocate an appointment or resource that is no longer required, thus improving efficiency and potentially increasing revenues. The solution is always polite and always retries calling contacts until successful, using configurable calling times and numbers to suit the scenario.
By using speech recognition, the solution is very user friendly thereby encouraging the called party to respond to the notification and increasing the number of successful reminders or appropriate re-allocation of resources
Remind+ includes extensive reporting capabilities, is complementary to existing phone systems and is designed with low administration requirements.
Mike Matthews, Head of Product Management, Telephonetics VIP explained “Missed appointments and events are expensive and a waste of resource. In line with our commitment to facilitate improved service for customers, Remind+ provides organisations with a cost effective method of reducing waste whilst enabling staff to carry out more productive and less mundane tasks.”