TeleWare and Frontier will be offering cloud call recording solutions to new and existing customers who have a need to record calls; whether it be for training, compliance, governance or productivity purposes.
The partnership will focus on mobile, fixed-line and Skype for Business call recording, providing customers with an integrated offering that will work with any PBX system. The solutions will ensure that businesses operating in the financial sector are compliant with the forthcoming MiFID II regulations and requirements.
Although aimed at smaller companies operating in the financial sector, TeleWare and Frontier will be working with any company affected by MiFID II, no matter their operations. The more than 55 years’ joint experience offered by TeleWare and Frontier has been achieved by constant innovation and an understanding of shifting regulatory requirements and this will be passed directly onto their clients.
Nick Reaks, Chief Operations Officer, TeleWare, said, “MiFID II is demanding greatly increased call recording and storage from companies. For smaller companies, such as hedge funds, implementing a total transformation of telephony systems to achieve full compliance is a costly and difficult process. Even more, operating that system can be a full-time job which takes away from their main task of delivering performance. By providing systems that are easy to implement and sit on top of existing solutions, we are able to help these smaller operations remain profitable and improve their communications solutions.”
Nolan Braterman, Business Development Director, Frontier, said, “The key mission of most companies is growth. By providing them with scalable and cost-efficient solutions, we can help them achieve this. The analytics that we offer will also mean that companies can gather more data and apply it to inform their growth strategies. The joint solutions that we will be offering with TeleWare will do more than meet current needs and will go a long way to answering future requirements as our customers continue their journey.”