The teaming with Global Crossing enables the delivery of IP voice services on the Global Crossing MPLS-based global IP network. The network was designed for the convergence of voice, video and data and delivers services to 500 cities around the world. This high quality IP network infrastructure enables the delivery of the TeleWare feature-rich intelligent communications services for IP Connectivity, IP Centrex Voice Services and value-added application services such as personal numbering, manager/secretary working, unified communications and team working.
“Large enterprises have enjoyed the benefits of IP Telephony and applications for many years. Now, by bringing together IP networking and hosted services into a compelling package, we are bringing these same benefits to medium and small enterprises,” said Anthony Christie, Global Crossing Chief Marketing Officer. “We are delighted to be able to offer resellers a true business-class hosted service that provides their end-users with the resilience and breadth of application features they require today and which is flexible enough to cater for future requirements.”
Steve Haworth, Group Strategy Director for TeleWare Plc, said, “For the SME, this solution reduces capital expenditure and enables the company to grow at a predictable ongoing cost without having to worry about upgrading or replacing their PBX. Outsourcing the management of the hardware reduces the demands on busy IT and telecom staff. The customer gains the added advantage of carrier grade resilience without the need to make resilient design decisions and cope with the related cost penalties. 2005 will be the year that IP Centrex hosted services for business finally arrives.”
The TeleWare IP Telephony and application services are delivered across the Global Crossing network to customers from TeleWare’s secure hosted facilities in Docklands and based on TeleWare’s intelligent eXchange SIP-based architecture utilising the standard, proven TeleWare applications: intelligent Office, intelligent Number, intelligent Assistant and intelligent Message Centre. Billing and auto provisioning is provided by TeleWare Hosted Services on behalf of Global Crossing through a fully automated system and web based interface. The Global Crossing Hosted IP Voice™ service is available through resellers and ISPs focused on the enterprise market.