TeleWare has announced Nicholas Reaks as its new Chief Operations Officer to help maintain top class service delivery to its growing number of hosted customers.
“The hosted services market is growing rapidly and TeleWare is a clear innovator and deserves the recognition and respect it has earned in the industry,” said Reaks. “I have gained valuable business experience in building up and helping to maintain infrastructure and I look forward to working with TeleWare to deliver a consistent customer experience at a time when the business is growing rapidly,” he added.
Reaks has over 20 years experience in technology and management and joins TeleWare following successful senior positions at j2 Global Operations, Call Sciences and Efax. As Chief Operating Officer, Nick brings increased focus and process to the TeleWare Hosted Services (THS) product that is currently delivered from three data centres in Thirsk, Heathrow and Docklands.
“The hosted market is still a relatively small part of our business, but it is growing fast and we need to have experienced people in place to help develop and maintain our service delivery goals,“ comments Lesley Hansen, Group Marketing Director for TeleWare Plc. “We have spent considerable effort in expanding our channel and this is now driving more business to our hosted services. Nick’s appointment is a response to these increased demands and recognition that hosted service delivery is becoming a major part of our business,” concluded Hansen.