TeleWare has extended the capabilities of its communications app, Re:Call, by introducing instant messaging (IM) and group messaging.
Re:Call provides a solution for separating employees’ personal and business communications on the same device. In response to requests from customers, TeleWare has now incorporated IM and group messaging functions into Re:Call. Users will be able to send and receive instant and group messages, with messages time stamped.
Re:Call is used by companies across multiple disciplines. Due to its compliance capabilities, the app is used within large financial organisations including Liberum and boutique firms such as Marshall Sterling. Whilst businesses across all industries, including healthcare and professional services, are enjoying the mobility it offers to employees.
This year marks five years since employees were given the legal right to request flexible working from their employer. Fixed office hours have become a thing of the past as a result of flexible working and, in turn, the importance of employees staying connected to their colleagues has increased.
Re:Call group messaging will allow users to create group conversations amongst colleagues, customers and clients. IM for Re:Call allows users to send messages in real time and view when a person is typing and has read the message.
Steve Haworth, CEO at TeleWare, comments: “Consumer apps, such as WhatsApp and Telegram, are commonplace in the workplace due to employee familiarity and the always-on culture. Whilst these are convenient ways to quickly communicate at all hours, these tools don’t offer the required security and confidentiality needed for the workplace. Nor do they offer any division between work and personal conversations.”
Haworth continues: “Flexibility and employee mobility have become key business priorities as more firms understand the benefits this brings them. We have introduced IM and group messaging on Re:Call to help employees work flexibly, whilst also allowing them to keep their business communications safe and stored in one place and separate from their personal conversations. Helping employees take control of their work/life balance.”
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