Having gone through a period of intensive growth Eden Brown needed to consolidate its six regional offices which operated on a number of phone systems.
Telinet, Mitel Platinum Solution Provider, recommended the Mitel 3300 IP Communications Platform (ICP), Mitel Enterprise Manager and the Mitel Teleworker Solution.
Eden Brown gradually migrated sites over to the Mitel 3300 IP Communications Platform (ICP) over a period of time and now has four sites running on IP and two on TDM. The network between the sites has improved the infrastructure management and calls can now be controlled centrally or online with the Mitel Enterprise Manager. Cost savings are also made, as internal calls between offices are now free.
Cham Bain Smith, assistant IT manager, Eden Brown said, “We were impressed with the Mitel IP solution from the start as it is cost-effective, reliable and scaleable and has enabled us to deploy one seamless network. Working with Telinet we realised that the IP solution is a real business enabler allowing us to deploy applications that change and improve the way employees work which in return increases productivity and customer service”.
Graham Bevington, managing director, Mitel, said: “As an employee focused and innovative company Eden Brown wanted to extend its flexibility on methods of working and offered employees the option of working at home with the Mitel Teleworker solution which helps retain talented workers and improves work/life balance. The Mitel Teleworker offers cost-effective secure remote access so employees are no longer tied to their desks or a location, the Mitel IP Solution has given employees flexibility to do business where ever they are making them more efficient”.
As part of a long-term development plan Telinet are working closely with Eden Brown to ensure the Mitel IP solution is maximised to provide the company with business process and customer service improvement. Two areas, which are currently being explored, include the Mitel Mobile Extension and the Mitel Live Business Gateway.