The Weston Group has won the Excellence in Customer Service Award in the Yorkshire and Humberside regional heat of The Chamber Awards 2012. The Weston Group joins the other Yorkshire and Humberside winners in their respective categories in the national final, to be held at London’s Guildhall, on 29 November.
Now in its ninth year, The Chamber Awards is organised by the British Chamber of Commerce and seeks to find the best businesses in Britain through a series of regional heats followed by a national final. Having bested competitors from across the Yorkshire and Humberside region The Weston Group is now in with the chance to win £25,000 and the title of Outstanding Business Achievement, courtesy of the RBS Group.
Since its establishment in 1987, The Weston Group has taken a proactive approach to customer service with a focus on continual improvement, adapting to customer feedback and training knowledgeable staff. The quality of the Weston Group’s service is demonstrated by a high customer retention rate, with the company’s mobile telephone business achieving over 98 per cent customer retention over the past year’s renewals.
Gary Dale, General Manager of the Weston Group, commented, “We are very proud of the customer service that we offer and realise the importance of self-reflection and necessity to be continually improving. It is a great achievement for the company to win this award and a real reflection of the importance that everyone within the business places on putting the customer first.”