Akixi has concluded an agreement with Thevoicefactory. Under the terms of the agreement Thevoicefactory will now offer its channel partners and their customers, the Akixi call management reporting service as part of Thevoicefactory portfolio.
With Akixi reporting, all features are provided remotely as SAAS (software as a service) and not as a conventional package on a customer’s server. Akixi does away with all the costly set-up costs normally associated with call management and ACD reporting. There is no capital expenditure on hardware, no implementation and upgrades to worry about and no commitment to ongoing support fees.
Similarly Thevoicefactory uses Broadsoft Broadworks technology to deliver its hosted telephony service as a ‘cloud’ provision. Paul Harrison, Director of Thevoicefactory commented, “Akixi has joined us as a solution partner to complement our carrier grade hosted telephony solutions. Having Akixi as part of our portfolio of products enhances our call centre offering and allows our channel partners to offer the Akixi Desktop Wallboard and reporting. With this new partnership we have bought further innovation to the market and continue to lead the way on hosted solutions.”
For Akixi, Bart Delgado, Managing Director said, “We are delighted to be working with Thevoicefactory so that their channel partners can offer customers the significant business benefits of real-time and historical call reporting as part of Thevoicefactory service portfolio. The comms market is moving rapidly to realise the comprehensive and flexible benefits offered by SAAS delivery. We look forward to a mutually beneficial relationship with Thevoicefactory”.