Thus' Network Call Recording is a powerful yet simple to use call recording solution developed to meet industry, training, compliance and customer service requirements. Where customers need to record, retrieve, grade, filter and store both in-bound and out-bound calls, this online service offers the benefits normally only found in dedicated call centres, without the associated overheads.
Calls can be automatically stored then accessed, managed and played back via an Internet portal, with businesses able to customise search filters, define access rights and create personalised call grading sheets and reporting facilities. In addition, all files are protected using industry standard Digital Rights Management security.
Nigel Stevens, Product Director at Thus plc said: "Recording calls is quickly becoming standard across many business sectors as they look to ensure best practice, fulfil compliance requirements and reduce potential litigation risks. Our Network Call Recording service offers customers a simple and cost effective way to protect themselves but it can also be used as a management information and training tool. Essentially it offers call centre functionality without the call centre price tag."
Offered in two formats, Standard and Premier, Network Call Recording is one of the most advanced call recording solutions currently on the market. In contrast to other available systems, Thus' application provides advanced call recording facilities over the same network as the business' voice service without the need for expensive onsite hardware.
Thus' Network Call Recording utilises Optimise software developed by Magnetic North, to deliver best of breed call recording, coaching and monitoring capabilities for voice and screen recording. Magnetic North delivers multi-tenant IP based solutions that integrate with next-generation networks, such as that operated by Thus.