THUS has announced the launch of its mobile product portfolio aimed at improving the management of remote and field based staff and will also help companies reap the benefits of anywhere, anytime device agnostic connectivity. THUS’s Workforce Management, Messaging and Multimedia Communications and Location Based Services will combine to benefit businesses through increasing access to management information, improving customer service and reducing operating expenditure.
The workforce mobilisation solution will offer customers a one-stop shop for their fixed and mobile networks, applications, hardware, support and installation. The combined suite allows customers to take an integrated approach to mobile job dispatch and service, mobile messaging and vehicle tracking. The flexibility offered through anywhere, anytime connectivity to the corporate network and systems, is something that is on the wish list of an increasing number of employees. The mobile workforce solution from THUS will deliver what staff want, but also what employers need in terms of cost savings, improved productivity and organisational efficiencies.
The product portfolio can be provided within a fully managed and hosted environment, or managed within a customer sited environment depending on the particular needs of the organisation. THUS has combined products, technologies and networking into a package that streamlines operations and reduces costs, offering customers an improved quality of service.
Nigel Stevens, Product Director at THUS plc, commented: “Increasingly, workers and employers are reaping the benefits of mobile working; flexibility, efficiency and productivity and one number, device agnostic connectivity. THUS’s workforce mobilisation product portfolio will add value to businesses by providing an intelligent and dynamic way of assigning jobs to workers in the field, tracking progress and delivering accurate information to their customers.
“Mobile technology is hugely important in helping businesses keep track of their mobile resources and improve customer care by being able to better communicate with field-based workers while they’re onsite or in transit. This workforce mobilisation solution will enable our customers to enjoy these benefits and efficiencies through a converged fixed/mobile solution based on our industry-leading next-generation network.”
The offering provides a secure method of connecting various mobile devices to THUS’s fixed MPLS network, delivering data convergence to further reduce costs. As a result of the way in which the solution has been designed, THUS can provide highly competitive SLAs, due to owning the fixed network and interconnecting with the Vodafone network to provide mobile connectivity.
The data mobilisation solution equalises access to the internal corporate network for mobile workers and improves the efficiency of central corporate office systems. The solution will also contribute to ensuring the safety and security of lone workers. GPS-based live tracking and dynamic job allocation serves the needs of security, but also adds to the pool of real time management information allowing performance to be measured and productivity increased.