For the first time, Tiscali, the broadband, telephone and media company, has entered the top five consumer ADSL broadband providers in the UK. They join BT, Demon, Pipex and Plusnet in the top half of the table in terms of technical performance.
Last week Tiscali agrred to but the Pipex Broadband & Voice Division for £210m.
The second quarter 2007 Internet Performance Indicator (IPI) Report from Epitiro – the UK’s leading Customer Experience Management (CEM) provider for Internet access services – has identified BT as the best performing broadband provider for the fifth consecutive quarter. Plusnet have re-entered the quarterly table for the first time since Q3 2006.
Epitiro’s customer experience monitoring and competitor benchmarking service ISP-I (pronounced “eye spy”), monitored the services from the ten largest competing consumer ADSL broadband providers, collecting 722,623 real-time data samples from nine locations around the UK. This means that from 1st April to 30th June 2007, each broadband service was tested 80,291 times on average.
ISP-I tests Internet services from the end-users’ perspective, providing detailed figures on the speed and reliability of Internet connections, how long it takes to connect to the Internet, downloads and uploads and the performance of both ping and DNS lookups.
“In terms of technical performance, BT, Demon and Pipex are consistently maintaining their presence in the top five,” said Gavin Johns, Managing Director of Epitiro.