Tollring’s iCall Suite call analytics solution is now available on the Webex App Hub. iCall Suite for Webex Calling provides information on the number of calls made, the time spent talking on calls, the time taken to answer a call, the number of calls missed and returned as well as the ability to review call journeys to maximise customer experience.
The offering provides businesses with easy-to-understand dashboards, reports and wallboards. This is designed to allow managers to understand and support their team, identify knowledge gaps for training and champion high performers.
Alyson Hoadland Pace, director of product management at Cisco, said, “We’re delighted to welcome iCall Suite’s powerful analytics for Webex Calling to the App Hub. By adding iCall Suite call reporting and analytics, Webex users will be able to gain deeper insight into their business performance and customer experience.”
Tony Martino, CEO of Tollring (pictured), added, “The Webex App Hub makes it easy for users to customise their calling experience to exactly suit their needs, with a wide range of third-party applications. By integrating iCall Suite with Webex, which now facilitates over 6 billion minutes of calls per month, we are enabling businesses all over the world to maximise the insight they can gain from their call data. In this new world of hybrid work, business insights are critical to making informed decisions, and we are delighted to bring this ability to Webex.”