Tollring has reported exceptional annual growth in all product areas; call analytics, recording and fraud and credit management, with growth set to continue throughout 2019. Total endpoints/licenses across all solutions has now exceeded 3 million, representing a staggering 337% growth in the past year.
The total number of business customers has increased 146% across cloud products and 19% across on-premises deployments from 2018 to 2019, deployed in over 20 countries through a channel network of over 80 Communication Service Providers, selling through over 800 resellers.
Tony Martino, CEO of Tollring explains, “Our evolving portfolio of solutions represents a huge opportunity for long term revenue growth. Resellers can add value to their propositions by helping customers to extract actionable insights from their communications data, promoting improved interaction with their own customers helping to improve customer experience.”
Tollring iCall Suite cloud-based has seen a growth in call reporting analytics endpoints of 76% in the past year, interestingly cloud call recording endpoints have grown a staggering 1203% as more Service Providers have elected to add call recording as a bundled user option. During March 2019 alone, Tollring captured nearly 11 million minutes of cloud call recordings over the month at an average 192,000 call recordings per day within its Cloud services.
Tony comments, “From our experience, we believe that voice is still the primary form of communication for customer interactions and call recording is still a hugely important business tool. We have seen growth across all deployment methods and our sophisticated compliance centre coupled with our international localisation capability has delivered rapid expansion across the globe. Feedback from partners is that cloud-based call recording delivers massive benefits, both to the CSP and end user. The cloud is the ideal medium for call recordings with easy set-up, storage, management, accessibility and the ability to meet regulative compliance requirements.”
The Tollring fraud and credit management solution is proving a particular draw for Tollring’s partners, where over 2.5 million end points and now being monitored capturing over 12,000 fraud attacks in the past year. Based on the industry-quoted average of £10,000 per telecoms fraud attack, Tollring estimates annual savings of £125,360,000 across its monitored platforms.
Tollring’s international business goes from strength to strength with UK and European cloud business growing 98% and international business growing 48%. Tony adds, “We continue to reinvest heavily in our people, processes and our software in preparation for continued global expansion. We aim to always stay relevant in line with demand and deliver value throughout our channel and respective supply chains.”
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