Conference highlights included thought-provoking presentations from thought-leaders at Avaya, Mitel and Microsoft who advised attendees to devise a digital transformation strategy before they get left behind.
The theme of this year’s conference covered ‘The Connected World’.
“We intended to shine a spotlight on those technologies that truly connect your business, employees, customers and suppliers. Looking at unifying people across different user communities and ecosystems through UC applications, customer service innovations and network technologies”, explains Britannic Sales and Marketing Director, Jonathan Sharp. “This is as much about designing seamless workflows for improved operational efficiency as it is about creating more flexible, people-centric business models that are fit for the Digital Age. The keynote speech really brought this point home.”
Dan Fiehn, double award-winning CIO and Group Head of IT at Markerstudy Group, a Britannic customer, delivered the dynamic keynote demonstrating how the insurance business has innovatively used Big Data and technology to disrupt its sector, and improve productivity, processes and customer experience.
“Technology is a truly exciting industry to be in, now more than ever. With the rate of technology changing every day it is crucial that companies deploy and leverage the latest technology. As the complexities of multi-vendor solutions increase it is paramount that its components are integrated and connected into a single, user-friendly solution”, adds Jonathan Sharp.
“The conference has been a great success; a forum to network with the best people in the industry, share knowledge and examples of best practice and implementation.”
On 1st December 2016, Convergence Summit arrives at Old Trafford Stadium, Manchester to discuss ideas, share expert knowledge and offer a fresh perspective on solving business challenges with integrated communications technology.