From PIPEX perspective, the partnership means the company can increase its inbound offering with services and bundled solutions from Totem that are highly affordable and can be easily tailored. PIPEX required a broad range of products that would add value to its portfolio and over time be rolled out to the channel and associated companies.
Mike Read, CEO of PIPEX commented: "PIPEX is the chosen provider for the majority of the Times' Top 100 UK Companies and tens of thousands of SMEs. We continue to develop by investing in companies that enhance our offering, as a complete solution for all business communication needs. Totem's range of intelligent services add value to our existing portfolio and can be easily configured to meet our customers' needs."
Chris Brassington, CEO, Totem Communications said: "As the preferred service provider for inbound call handling, Totem are committed to creating innovative solutions which address real business needs. We are able to deliver tailored solutions rapidly, which add real value to PIPEX' relationship with customers with various degrees of complex inbound call handling requirements. Ideally suited to the SME market is our Smart Call Handling suite of services as they ensure every call is answered, thus increasing customer experience and conversion of sales opportunities for the business."
Totem has an extensive suite of inbound services and bundled solutions designed to address business issues and claim that many services can be tailored to deliver business benefits, drive cost efficiencies and increase service levels. Areas of functionality include Web-based call management, management solutions, call routing solutions, call control solutions and call record.