Touchbase Achieves Cisco Master Unified Communications Specialization

Reseller Touchbase announced today it has achieved the Master Unified Communications Specialization from Cisco. This designation recognises Touchbase for its investment in the training and personnel needed to meet the growing global demand for highly sophisticated, applications-based unified communications solutions.

“This partnership reflects the increased recognition of the benefits of unified communications solutions by forward-looking businesses. Being the first UK recipient of the Specialization highlights our success to date, and we look forward to a continued strong relationship with Cisco,” said Mike Danson, Managing Partner, Touchbase UK.

“This means we can continue to provide clients with an unsurpassed level of service and a communications environment that maximizes workplace productivity and continues to provide a compelling return on investment.”

“To help turn the promise of unified communications into a strategic advantage, customers are demanding an enhanced set of skills and capabilities from channel partners,” said John Donovan, Managing Director – Channels, Cisco UK & Ireland. “The Master Unified Communications Specialization validates and rewards Cisco channel partners like Touchbase for developing solution-centric practices around unified communications.”

The Master Unified Communications Specialization is designed to recognize an elite group of channel partners who have the most in-depth technology skills built on a track record of customer success in selling, deploying and supporting sophisticated Cisco Unified Communication solutions.

To achieve the Cisco Master Unified Communications Specialization, channel partners must first attain the Advanced Unified Communications Specialization. Channel partners must then meet a series of stringent requirements in three categories: Technology Capabilities, Sales Expertise, and Life Cycle Services. Channel partners must possess a number of Cisco and industry-standard technical certification requirements, including a Cisco Certified Internetwork Expert (CCIE) certification in voice, must demonstrate the capability to integrate multiple, unified communications solutions through five customer references and show evidence that they have the infrastructure to support a full menu of Lifecycle Service offerings and capabilities with emphasis on Day 2 support and optimization services.

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