Reseller Touchbase Group has announced the launch of Touchbase Connectivity, a new company that provides expertise and consultation to SMEs looking to address business challenges through technology design. Areas of expertise within the new company include VoIP, data networks, contact centres, messaging and network services which enable SMEs to improve customer service and provide faster, more cost effective communications. The new company will be headed up by managing partner, Simon Payne.
Touchbase say the new company breaks down the potential investment of technology into four stages: justification, design, delivery and ongoing support. This will be delivered by a team of consultants and project engineers who understand the needs of specific vertical industries and the technology investment required to provide tangible return.
According to the Federation of Small Businesses, there are currently 3.95 million SMEs in the UK. Touchbase Connectivity was launched due to the recognition of four key issues facing this sector today:
“Small and medium enterprises are looking for ways to enable their business to flourish and stand out in this competitive landscape and one area that will enable them to do this is by addressing specific business challenges through using technology,” said Simon Payne, managing partner of Touchbase Connectivity. “Fortunately, technology is now available to every size of enterprise to help them deliver huge business benefits. This means it is vital that companies choose a partner with the right business knowledge and skill sets to help them make an advised decision and truly unleash their value.”
Touchbase will offer IP Telephony and applications via Avaya IP Office from Avaya, a leading global provider of business communications software, systems and services. Avaya IP Office is a secure, intelligent, and easy-to-use converged voice and data system for small and medium businesses.