Through real time monitoring, Trilogy will use predictive analysis to ensure services are highly available and minimise impact on customer experience. Similarly, if something has gone wrong, use proactive analysis to quickly identify root cause, prevent repeat occurrences and minimise potential revenue loss for that company. This approach will ultimately improve productivity and increase savings for all concerned.
Edel Creely, Group Managing Director at Trilogy Technologies commented on the partnership, “ScienceLogic is a perfect fit for us because of its track record for real-time monitoring services that increase productivity and reduce cost. But more than that, this partnership positions us as the go-to Managed Service Provider for innovative companies that are looking to use emerging technologies to offer a unique product or service.”
Traditionally, Managed Service Providers were used for managing and monitoring IT devices but with the growth of AI and IoT, devices can now include vehicles and robots. The ability to monitor real time service levels and maintenance of autonomous devices will be an advantage for any company in or moving to the IoT space.
Dave Link, CEO at ScienceLogic said, “It is great to be working with such an innovative and forward-thinking company like Trilogy. The possibilities for opportunities are endless. Uninterrupted service availability and assurance are important to customers when choosing a technology partner to manage their Hybrid IT systems.”