Under this new agreement, Trust Business Partners will represent Inovo across the UK, Ireland and mainland Europe. Trust Business Partners will lead on sales and marketing activity, the recruitment of new channel partners, systems integrators and the creation of local European strategic alliances.
Inovo is a cloud contact centre solutions provider that focuses on delivering continuous improvements in efficiency, productivity and customer experience. The vendor’s clients range from ten to a few thousand seats across sectors including financial services, retail, telecoms, healthcare, BPO, hospitality and travel.
Wynand Smit, CEO and founder of Inovo, explained, “Our success has stemmed from our ability to identify specific business challenges and use cases and be innovative in how we help businesses solve them. We look at a business holistically – whether it’s the underlying processes or the tech – and work with our customers to continually drive improvements. We’re looking forward to working with Trust Business Partners to help deliver this kind of business value to contact centres in the UK, Ireland and throughout Europe.”
David Pitts, founder of Trust Business Partners, added, “Customers today demand well-informed and intelligent business conversations around technology and processes to enhance their contact centre and customer experience. Inovo’s ability to enhance services while improving time to resolution and reducing costs will be very attractive for partner channels seeking to grow additional revenue streams and service customers better.”