Trust Distribution has held its inaugural technical training session for resellers at its new distribution centre in Heywood, Lancs. Having outgrown their first premises in Chadderton Trust moved in to their new 20,000 sq. feet facility at the start of the New Year.
New and established resellers attended the session hosted by Retell the UK call recording manufacturer where Mike Holland, Head of Technical Services at Retell promised and delivered ‘a Sense trunk recording system up and running in under half an hour’ to delegates.
Delegates were also introduced to Call Analyser and Voice Explorer call management integrations, as well as features exclusive to Sense including a Voice Firewall anti-fraud option that works on all PBX’s (without the need for a system module), a new welcome announcement (to inform callers that their calls are recorded) and Active Pause Recording by DTMF for credit card security (without the need for an API).
Terry Ambrose, Joint MD at Trust commented, ‘Retell have supported our unique approach to resellers right from the very beginning of Trust so it was fitting that they were amongst the first to provide a free training session for customers both old and new. Whilst the call recording market continues to grow Retell and Trust are keen to see resellers profit from carrying out their own installations as well as the many benefits of selling recording and call management.’
Steve Cobley of Retell commented, ‘Trust’s unique focused approach helped them become our largest distributor of Sense Recording Systems in 2010. The training session has already reaped benefits with Retell making a joint visit to assist a reseller with a multiple mobile handset recording deal and an invitation to plan a marketing campaign with another.’