Sabio, the specialist contact centre and unified communications systems integrator, has appointed Dan Harding as Head of its Unified Communications operation. He will play a key role in developing Sabio’s Unified Communications propositions and leading the company’s drive to place UC-enabled capabilities at the heart of Sabio’s broad portfolio of communications and contact centre solutions. Dan joins Sabio after three years as a UC practice solutions architect with Dimension Data.
In his new role Dan Harding will focus on helping organisations to take advantage of innovative Unified Communications capabilities offered by today’s UC-enabled enterprise communications platforms. Sabio’s UC approach incorporates solutions to support mobile workers, unified messaging, collaboration and conferencing tools, more effective compliance recording as well as SIP-enabled telephony. The approach is underpinned by Sabio’s deep expertise in deploying IP telephony, Unified Communications and contact centre solutions based on the Avaya Aura business communications platform.
“Dan Harding brings over ten years’ expertise in designing and deploying complex UC technologies, and his in-depth solutions background will prove a valuable addition to Sabio’s more consultative engagement approach, commented Sabio’s Consulting Director, Kenneth Hitchen.
“At Sabio we’re increasingly working with organisations that see effective communications as the critical component in taking business to the next level. Whether you’re an organisation looking to extend contact centre functionality into the back-office, or simply keen to bring increased agility and flexibility into your customer service operations, Unified Communications has a key role to play. Dan Harding is an important addition to our UC team, and we’re sure his expertise will be a key factor in refining our UC propositions and strengthening of presence in this exciting market sector,” he continued.
“Having worked for a major systems integrator such as Dimension Data, it’s great to join a specialist organisation like Sabio that really understands how Unified Communications can deliver real value for businesses and their customers,” added Dan Harding. “Sabio is ideally placed to help organisations bridge the gap between their enterprise communications and contact centre operations, and we’ll be focusing initially on developing UC propositions that can help these businesses improve their customer service operations, increase productivity levels and reduce costs.”
Previously Dan Harding worked with both Datapoint and Touchbase as a Senior Solutions Architect and as a Project Manager. He also holds a Degree in Law from the University of Leicester.