Eurodata, a medium-sized organisation with 120 employees across four UK locations, uses unified messaging solution that was deployed without replacing the existing telecommunications system. Using itself as a test bed, Eurodata seamlessly integrated the UC solution into its IT infrastructure, connecting the communication and collaboration applications on the Microsoft Office platform. Company staff now actively share skills and collaborate, resulting in significant productivity gains as well as savings of 10 percent on telecommunications costs. Eurodata consultants, service desk personnel and the teleworkers, spread across the four branch offices, now communicate seamlessly with each other through dedicated telephone lines. They also use unified messaging to liaise with partners and suppliers in real-time.
Eurodata’s successful deployment of these solutions confirms the efficiency gains mid-market organisations can derive from UC. Microsoft recently conducted a study, which revealed that one in four workers spend the equivalent of three full working days each year trying unsuccessfully to connect with other people by phone. Especially for the smaller businesses, this wasted time could translate into significant loss of revenue, which they can ill-afford to loose.
“From discussions with our UK mid-market customers, we know that they are looking for UC solutions that can be easily deployed in a customised way without any business disruptions. In fact, as a mid-sized company ourselves, we completely understand their business pressures and have therefore developed this modular offering for the market”, comments Des Lekerman, Managing Director at Eurodata Systems plc.
The 85,000 UK small and medium enterprises now have the opportunity to review how the new generation of communication systems can improve their business operations and processes. Integrating voicemail and fax messages with e-mail and calendaring systems offers valuable benefits, including reduced costs, improved productivity, reduced IT complexity and ease of use. Mid-market organisations can start deploying Eurodata UC bespoke services gradually and enjoy these benefits, historically available only to big enterprises.