The Ultra Callback Manager is a new Cloud-based service that gives customers waiting in a call queue the option of leaving the queue and requesting a Callback from a contact centre advisor at a later time.
The Ultra Customer Survey is a new and highly-configurable Cloud-based Interactive Voice Response (IVR) application that enables callers to access and complete customer experience and other surveys over the phone.
"We are delighted to announce these important enhancements to our portfolio of network-based technology services" said Robert Bates, Commercial Director, Ultra Communications. "Ultra is committed to building, in-house, a world-class 'Evergreen' technology platform that supports our clients' current and future requirements by taking on the latest software capabilities. The vast majority of our new service capabilities - including the Ultra Callback Manager and the Ultra Customer Survey - are provided at no extra cost to existing Ultra service users."