Unicom Appoints New Board Director

Manchester-based telecom service provider Unicom, which specialises in business-to-business connections, has appointed Janette Palmer to the board as Customer Relations Director.

Palmer began working for Unicom in 2002, initially as a sales manager during the period it sold gas and electricity on behalf of British Gas. She was also a sales manager during the early years of Unicom becoming an established telecoms supplier.

In 2004, Palmer was appointed as Head of Credit Control and has subsequently taken responsibility for retentions, escalations, correspondence and the administration work involved in servicing customers.

“The past five years have been an exciting and challenging time and I’m so proud to be part of Unicom’s growth and success. I take great pride in looking after our customers – all of them small business owners who expect a high level of service from us,” said Palmer.

“Our customer retention level is currently running at 86% against a sector average of around 70%. Of the 14% we lose, only a third go to competitors, the remainder being businesses that close or move premises for one reason or another, which is obviously beyond our control.

“Being appointed to the board is a huge honour and I look forward to taking up the role and the challenge.”

The following two tabs change content below.


Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam dignissim magna vitae dui posuere eu feugiat augue eleifend. Fusce sed tincidunt quam. Donec varius aliquam metus ut semper. Donec augue purus, feugiat interdum malesuada vel, aliquet quis massa. Nulla facilisi. Nam vel ante quam, et tincidunt dui. Maecenas venenatis libero eu nulla tincidunt et accumsan velit sodales. Nam congue mauris et felis porttitor blandit. Nam eget tempor massa. Nullam suscipit gravida eros, ac suscipit magna feugiat sit amet.

Latest posts by admin (see all)