Manchester-based telecom service provider Unicom, which specialises in business-to-business connections, has appointed Janette Palmer to the board as Customer Relations Director.
Palmer began working for Unicom in 2002, initially as a sales manager during the period it sold gas and electricity on behalf of British Gas. She was also a sales manager during the early years of Unicom becoming an established telecoms supplier.
In 2004, Palmer was appointed as Head of Credit Control and has subsequently taken responsibility for retentions, escalations, correspondence and the administration work involved in servicing customers.
“The past five years have been an exciting and challenging time and I’m so proud to be part of Unicom’s growth and success. I take great pride in looking after our customers – all of them small business owners who expect a high level of service from us,” said Palmer.
“Our customer retention level is currently running at 86% against a sector average of around 70%. Of the 14% we lose, only a third go to competitors, the remainder being businesses that close or move premises for one reason or another, which is obviously beyond our control.
“Being appointed to the board is a huge honour and I look forward to taking up the role and the challenge.”