Unicom has completed the migration of its 90,000 customers from the Openreach WLR2 platform to the new Openreach WLR3 platform.
Working closely with BT Openreach Unicom played a key role in pilot testing WLR3, becoming the first UK company to reach ‘business as usual’ on the Equivalence Management Platform in 2009.
Commenting on the success was Matt Madden, Openreach General Manager – Wholesale Line Rental who said “This is a great achievement for the whole team involved in moving Unicom to WLR3. WLR3 ISDN2 is the final product to be delivered on our Equivalence Management Platform and forms the basis on which we will leverage the strengths of WLR3 to provide new benefits and features to customers like Unicom.”
Unicom has now successfully transferred its entire customer base to the new system. Commenting on the recent migration Chris Earle, Operations Director, said “WLR3 has provided Unicom with far more tools and functions than WLR2. During the last year, as we have been migrating customers to WLR3, we have noticed a big improvement in the efficiency in our handling of customers on WLR3. BT Openreach should be commended for creating a platform that allows true service equivalence within the telecommunications market.”