Holly Almond, 23, from Bury, has been appointed Retentions Development Manager. Through extensive analysis of reports, call monitoring and working methods Holly is collaborating closely with management, the training and development team and the staff themselves to introduce a number of improvements to the performance of each team member. Holly is also responsible for the recruitment of new staff into the department.
“My new position allows me to draw on skills acquired throughout the graduate scheme. I have been pleasantly surprised at the seniority of the position I have now been given and the importance of my final project. The company has presented me with a wide range of opportunities but it is only through my determination to succeed and excel that I have been able to gain the exposure and role I desired.” said Holly.
Chris Mullan, 22, from Newcastle upon Tyne has been appointed Customer Services Supervisor and is responsible for managing a team of advisors. As well as dealing with the day to day management of the team and any new starters Chris is currently involved in a projected to boost the overall performance levels of his advisors.
Also pleased with his position, Chris commented “It’s fantastic to be rewarded with such a challenging and important role at the company. Having developed a whole range of skills whilst undertaking varied and complex projects over the past 12 months, it’s great to have been fast-tracked into a management position.”
Continuing to defy the economic downturn Unicom has recently recruited for a new graduate management scheme which will see the largest ever intake of graduates working in all areas of Unicom as it continues to expand.