Manchester-based telecom service provider Unicom, which specialises in business-to-business services, is planning to create 100 new jobs in 2008 to meet the demand for its services.
Unicom, which has been named several times in the Fast Track 100 list of the UK’s fastest growing companies, says it expects the majority of the new jobs to be in Manchester, but some will be in its other nine UK regional offices.
The company now employs 500 people. It pledged to create 300 new jobs when it moved into its Northenden HQ a year ago, and achieved that figure. The new jobs will be in sales, credit control, customer service, IT and administration teams.
“We seem to have a great affinity with the small business community, and I think a great deal of the growth and success is down to nothing more complex than a no-nonsense personal service, priced highly competitively and operated from a local base,” said Chris Earle, Unicom’s Operations Director.
“We have developed a focussed small-business telecoms product and service, and the result has been that business seems to have embraced it.
“We are absolutely clear in our minds about what makes the difference to our customers: a UK call centre with real people answering the telephone, 98% of calls answered within six seconds, and managers and directors who are hands-on and accessible”, said Chris.
“Our customer retention level is currently running at 86% against a sector average of around 70%. Of the 14% we lose, only a third go to competitors, the remainder being businesses that close or move premises for one reason or another, which is obviously beyond our control.”