Telecoms company Unicom is the first utility company in the UK to be awarded Customer Service Excellence status for its dedication to exceeding customers’ needs.
The business telecoms firm has achieved the Government standard following assessment of its customer insight, the culture of the organisation, information and access, delivery and timelines, and quality of service.
It is only the second private company to have achieved the standard, following rigorous assessment.
Customer Service Excellence (CSE) was developed as a tool for public services to drive customer-focused change within organisations and ensure customers were at the heart of public service provision.
Peter White, Unicom’s Head of Customer Services, said: “Working towards Customer Service Excellence status was a useful and practical way of revisiting our core business objectives, ensuring we strive for continuous improvement and a way to enhance our skills.
“The CSE demonstrates our ability to keep our customers at the forefront of all we do and deliver an efficient and effective service . We are fully committed to providing the best customer service in the industry.”
Less than 400 organisations in the UK have achieved CSE standard.
Unicom has also passed the IS0 9001: 2008 standard audit. This replaces its original 2001 assessment.