Unicom Reports Another Strong Year of Trading

Telecom service provider Unicom, which specialises in business-to-business connections, has reported an 18.4% increase in sales and a 47.3% rise in profits to the end of April 2007, its eighth trading year.

The Manchester-based business saw turnover increase from £31.0 million to £36.7 million, with pre-tax profits at £7.7 million compared to £5.2 million to the end of April 2006.

“2006 has been another excellent year of trading and forecasts for 2007 are equally positive – we’re expecting turnover to reach £42 million and profits are projected to rise to more than £10 million,” said Chris Earle, Unicom’s Operations Director.

“We attribute our continued success to the fact that we provide our customers with highly competitive prices – fixed for three years, and we ensure that all customers genuinely receive the highest possible levels of customer service,” said Chris Earle, Unicom’s Operations Director.

“We’re a relatively small business with a small, closely-knit and efficient management team – and we are absolutely clear in our minds about what makes the difference to our customers: a UK call centre with real people answering the telephone, 98% of calls answered within six seconds, and managers and directors who are hands-on and accessible.

“Our customer retention level is currently running at 86% against a sector average of around 70%. Of the 14% we lose, only a third go to competitors, the remainder being businesses that close or move premises for one reason or another, which is obviously beyond our control.”

The following two tabs change content below.


Latest posts by admin (see all)

If you have any comments please click the link
Comments 0

Leave a Comment