Telecom service provider Unicom, which specialises in business-to-business connections, has reported an 18.4% increase in sales and a 47.3% rise in profits to the end of April 2007, its eighth trading year.
The Manchester-based business saw turnover increase from £31.0 million to £36.7 million, with pre-tax profits at £7.7 million compared to £5.2 million to the end of April 2006.
“2006 has been another excellent year of trading and forecasts for 2007 are equally positive – we’re expecting turnover to reach £42 million and profits are projected to rise to more than £10 million,” said Chris Earle, Unicom’s Operations Director.
“We attribute our continued success to the fact that we provide our customers with highly competitive prices – fixed for three years, and we ensure that all customers genuinely receive the highest possible levels of customer service,” said Chris Earle, Unicom’s Operations Director.
“We’re a relatively small business with a small, closely-knit and efficient management team – and we are absolutely clear in our minds about what makes the difference to our customers: a UK call centre with real people answering the telephone, 98% of calls answered within six seconds, and managers and directors who are hands-on and accessible.
“Our customer retention level is currently running at 86% against a sector average of around 70%. Of the 14% we lose, only a third go to competitors, the remainder being businesses that close or move premises for one reason or another, which is obviously beyond our control.”