Telecoms service provider Unicom has reported a 13.5 per cent rise in sales and an 11.8 per cent increase in profits to the end of April 2010, its eleventh trading year.
The Manchester-based business, which specialises in business-to-business connections, saw turnover increase from £44.5 million to £50.5 million, with pre-tax profits at £12.7 million compared to £11.2 million to the end of April 2009.
Unicom operations director Chris Earle said: “2009/10 has been another excellent year of trading and forecasts for 2010/11 are equally positive. We expect turnover to reach £55 million by increasing our market share and our profits are projected to rise to more than £15 million.
“Our new mobile product will start to make an impact later in the year, but we will see the full benefit in terms of growth in 2011.”
Unicom is dedicated to providing customers with highly competitive prices, fixed for three years, and believe this contributes to its continued success.
Earle added: “We are absolutely clear in our minds about what makes the difference to our customer – a UK call centre with real people answering the telephone. 98 per cent of calls are answered within three seconds and our managers and directors are hands-on and accessible.
“Our customer retention level is currently running at 88 per cent against a sector average of around 70 per cent. Of the 12 per cent we lose, less than a third go to competitors, the remainder being businesses which close or move premises.”