Joining the Union Street team are Martin Wilkinson and Lauren Knight. With over seven years at BT, Martin has extensive experience of providing solutions and front line support to CPs in the call billing industry. Lauren is also joining Union Street with a wealth of experience, having worked previously in the billing software sector.
As Union Street Account Managers they will be responsible for providing on-site support, guiding CPs through the imminent transition to WLR3, and helping to ensure Union Street’s customers take full advantage of all the benefits and functionality the aBILLity platform can offer.
Commenting on the appointments, Tony Cook, Managing Director of Union Street said, “At Union Street we’re delighted that our award winning Application Suite is such a success with the market, but we realise that it’s not enough to simply provide outstanding software. We aim to provide continued support to ensure that our Application Suite is working as hard as it can for our customers. The aBILLity platform is easy to use and intuitive but operators require onsite help to reinforce the training we provide in their own working environment. With experienced and knowledgeable staff like Martin and Lauren we’re ensuring our customers get the best applications and the best support.”