Upcoming webinar: From UCaaS to CCaaS

The Customer Experience marketplace has changed, and channel partners aiming to thrive must supply value that is strategic to their customers’ needs. Otherwise, they risk lower margins and a lack of buyer engagement in the months ahead.

In an upcoming Comms Business webinar, Content Guru will examine why transitioning from UCaaS to CCaaS will allow channel partners to tap into their customers’ urgent investment priority – the consumer-facing front line, rather than the back office. It will be held on Tuesday November 3rd at 11:00 GMT. You can sign up here.

Martin Taylor (pictured above), deputy CEO and co-founder at Content Guru, will be joined by colleagues Edward Winfield, director of global partnerships, and Robinder Koura, partners director, to discuss why it is time to step up and provide customers with the functionality and versatility they need to become industry leaders in CX delivery.

Attendees will learn:

  • The winning combination of a CCaaS solution and a flexible partner programme
  • How Content Guru can help the channel thrive in an exciting, high-value, high-margin segment
  • How to make 2021 the year you deliver new strategic value to your customers

Sign up to attend the webinar now.

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Charlotte Hathway

Charlotte is the editor of Comms Business and writes content to inform and educate the Channel about the latest technology and business developments from across the industry. Prior to her current role, she wrote for other MA Business titles New Electronics, Land Mobile and Critical Communications Today. Before moving into journalism, she spent five years working in public relations and has worked with various technology companies spanning telecommunications, cyber security and software development.

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