In today’s fast-moving digital landscape, the definition of acceptable customer experience (CX) is evolving rapidly.
With this in mind, Content Guru, will be joining forces with Comms Business to present a webinar that examines why bolting additional tools onto an already sprawling CX estate is simply too inefficient to meet today’s demands.
The webinar will be held on Thursday 11th November 2021 at 10:30 GMT. You can register here.
Edward Winfield, head of global partnerships, Content Guru, will be joined by his colleague Sam Fuller, customer success director, to discuss how an evergreen, cloud-based solution can act as a channel partner’s foundation for their CX offering. This means they can update their technology capabilities with the latest CX innovations as soon as they are made available – reducing the time needed to reap the business benefits of new technologies, and providing an end-to-end solution for the entire customer journey.
Here’s a quick summary of will be discussed during the webinar:
- What is a single-stack solution?
- The post-pandemic changes in customer demands.
- Three customer experience paradigm shifts.
- Anticipatory customer service – the importance of agility.
- Covid-19 – a bad excuse for poor customer service.
Register for the webinar here.