Upcoming webinar: Three steps to contact centre value creation

In a commercial environment stifled by uncertainty and recession, businesses seeking to survive and thrive are taking a close look at their customer experience (CX) strategies. For channel partners, businesses will turn to you first, so you need to have all the answers.

With this in mind, an upcoming Comms Business webinar with Content Guru will examine how channel partners can create a competitive advantage for their customers whilst winning high-margin, fast-tracked deals.

The webinar will be held on Wednesday 10th February 2021 at 10:30 GMT. You can register here.

Robinder Koura (pictured), partners director – global, Content Guru, and his colleague Edward Winfield, director of global partnerships, will discuss how channel partners can help their customers meet demand for service quality without extensive investment in inefficient, bolt-on additions to customers’ CX estates.

During the webinar, you will find out how to:

  1. Seamlessly integrate Microsoft Teams into your customer’s CX estate, so that their back-office experts and front-office customer service specialists can work together, and you can create high-margin business that is churn-resistant and long-lasting.
  2. Take control of your customer’s drive for workforce optimization, by offering an AI-backed WFM tool, creating a whole new area of value for your Channel Partner business.
  3. Ensure your customers process inbound consumer calls flawlessly, by replacing antiquated ‘press 1 press 2’ IVR with ‘say what you want’ Natural Language Processing, establishing your Channel Partner business as a high-value AI leader.

Register for the webinar here.

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Charlotte Hathway

Charlotte is the editor of Comms Business and writes content to inform and educate the Channel about the latest technology and business developments. Got a story? Get in touch – charlotte.hathway@markallengroup.com.

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