VanillaIP has partnered with PromptVoice to offer contact centres and SMEs an add-on service that enhances caller experience. ProMusic is now available to VanillaIP resellers and allows businesses to manage callers’ in-queue and on-hold experience.
Businesses can schedule tailored messages and music to play on specified days of the week, or during particular campaigns. In addition, the platform uses text to speech technology, with over 200 voice artists available in more than 50 languages.
End users manage and provision this service through a simple, online portal. This means message changes go live in real-time, avoiding delays or dependency on support staff. This service offers resellers the chance to expand their telephony offering, with a white label, light-touch solution that generates recurring revenue.
Dave Dadds, CEO of VanillaIP, said, “We immediately saw the market opportunity for this innovative service. The standard queuing experience doesn’t leave a caller with a positive feeling, being able to use this valuable time to deliver benefits to the organisation is a step change that we think most businesses can benefit from.”
Anthony Buxton, CEO of PromptVoice, added, “ProMusic, powered by PromptVoice, is a new concept for the telecoms channel and brings exciting and powerful new features to an area of the telephony caller experience that has changes little in 20 years. With ProMusic, all VanillaIP services can sound as good as they work!”