Industry expert David Adams has penned a white paper identifying twelve gaps in notification strategies. Based on industry research and the real life experience of businesses and organisations in different sectors, the report outlines best practice for testing software and processes to reveal potentially critical gaps.
Adams recommends a partnership approach to diagnosis and resolution, working with a software and service provider. The twelve gaps he identifies address issues including usability for infrequent operators, global reach for workers travelling abroad, keeping up with the latest smartphone technology and solution resilience in a high-pressure crisis situation with extreme volumes of messages.
The report was commissioned by Business Continuity firm Vocal. Head of Marketing Kim Moore says: “We’re always looking for relevant and impactful ways to explain why it’s so important to specify system needs as well as test an organisation’s preparedness. Many BC suppliers talk about what to look for in a solution, which is useful; however it’s also important to consider what the current or proposed approach lacks. David’s paper highlights pitfalls to avoid when choosing an Emergency Notification system. Our long experience in this market means we have unique access to customers’ experiences of solutions that didn’t quite meet their needs – that’s why they came to us for iModus. Our research into this forms the backbone of the paper.
“With a decade of experience in business continuity journalism, David’s expertise and objectivity brings an invaluable perspective to the topic. We hope organisations of all sizes will benefit from the insights he delivers in the white paper.”
Interested organisations and individuals can download a free copy of the ten page report Mind the gaps: finding and filling holes in emergency notification strategies by visiting www.vocal.co.uk/gaps