Systems Mechanics (SysMech), specialist in telecoms network and service management, has been chosen by Vodafone Ireland to supply and implement a next generation service assurance solution.
The solution will deliver major new functionality, simplified operations and reduced cost of ownership. Through a combination of software and professional services, it will enable Vodafone Ireland to optimise services for customers over its telecoms network, while enabling proactive fault management and monitoring.
SysMech will manage and coordinate all third party vendors and sub-contractors involved in the project, as the single point of contact for the service assurance solution, delivering the solution on a turnkey basis.
The contract was won by SysMech against major vendors and systems integrators. Rob Green, SysMech’s managing director, said: “Winning the Vodafone Ireland contract is very significant. It strongly endorses SysMech’s superiority and experience in delivering service assurance and major systems integration projects for the Telecom sector. Our innovative products mean that we are very well placed to deliver against Vodafone’s requirements for a next generation service assurance system.”
The solution will take advantage of Vodafone’s existing Operational Support Systems (OSS), integrating and enhancing these systems to deliver transformed services for the operator and its end customers.
Central to the solution is SysMech’s platform-independent CrossTalk product suite, designed to seamlessly integrate and greatly reduce the timescales and costs of bringing new network and customer services under operational management.
Graham Kinch, head of service management at Vodafone Ireland, said: “SysMech’s track record and reputation for their quality and technical ability were key factors in choosing them for our critical service assurance project. So is SysMech’s ability to deliver the project on a one stop shop basis, as the liaison point for all sub-contractors, as this greatly simplifies project management interfaces and makes it easier for Vodafone Ireland.”
He continued: “Our task is to monitor and manage the entire Vodafone Ireland IT and Telecoms infrastructure for 2.3 million fixed and mobile customers in Ireland, in real time. Our strategic next generation service assurance project with SysMech will transform our operational support systems to allow us to focus on priority services and faults, while proactively monitoring quality of service for customers.”
SysMech will be providing support for the solution from its UK offices, where the support team already provide a 24 x 7 solution support service for other Vodafone group members as well as product support to customers around the globe.