Vodafone Turkey is working with LogMeIn to roll out a free remote support and technical assistance service for all its smartphone customers in Turkey. The new service, called ‘Mobil Yardim’, (translated as ‘Mobile Assistance’) is built on LogMeIn Rescue, LogMeIn’s flagship remote support offering, and gives Vodafone’s helpdesk staff the ability to remotely diagnose and troubleshoot a customer’s smartphone anywhere with mobile network connectivity. It’s the first service of its kind in Turkey and will be rolled out to both Vodafone’s individual and corporate customers.
The new offering marks the latest deployment of LogMeIn Rescue-based support by Vodafone, which has rolled out similar customer service offerings for its mobile subscribers in several countries throughout Europe and Asia.
“The growth in smartphones has changed how operators support their customers, while creating opportunities to differentiate their service through the customer experience,” said Seth Shaw, LogMeIn’s VP and GM of EMEA and Asia Pacific. “Vodafone Turkey offers a great example of how modern mobile support tools can be used to boost customer satisfaction and enhance the customer relationships – a value add for the operator and customer, alike. Their deployment of LogMeIn Rescue illustrates a commitment to the customer experience and to today’s modern mobile consumer.”
LogMeIn Rescue gives helpdesks and support staff the ability to remotely troubleshoot tablets (iPad, Android), smartphones (Android, iPhone, Symbian, Blackberry, and Windows Mobile) as well as PCs and Macs. A web-based, SaaS offering, it combines remote control with chat and diagnostics capabilities, enabling a support technician to investigate and fix common device issues, anywhere with a web or mobile connection, as if the device were in their hands. Rescue is used by tens of thousands of organizations to support employee and customer devices, including four of the five top US mobile carriers and more than a dozen of the world’s leading mobile operators.