Hosted VoIP provider Voicenet Solutions continues to expand its product portfolio with the launch of VNcontact, a hosted inbound Contact Centre solution tailored for the small and medium business market.
Through the CRM facilities this product is designed to help businesses support customers with quick responses to questions, technical issues and handle enquiries through email, chat or telephone.
Gary Pryor Director of Sales and Marketing said, “Our research of both customers and resellers has shown there is a huge demand for a multi-faceted, flexible and cost-effective Contact solution for small and medium businesses. Gone are the days of only large business being able to have a workable Contact centre.”
VNcontact’s flexible architecture allows businesses to cost-effectively deploy agents anywhere, with only a computer and an Internet connection. It enables home agents to operate as a virtual team without having to install any hardware or software at their homes. This in turn will help eliminate overtime costs, enable shorter shifts thanks to no commute, and reduce overheads.
Voicenet Solutions’ application, which is compatible with both Salesforce and Netsuite applications, is built from the ground up to leverage the Internet, VoIP and Open Source. Due to this hosted nature there is no need for customers to purchase expensive on-premise technology and hiring a team to implement and maintain it.
Furthermore it allows businesses to build a complete contact centre offering and unify communications for a low fee, within weeks rather than months.
Gary Pryor Director of Sales and Marketing said, “VNcontact is designed to open up the market to new customers and resellers alike. With our hosted VoIP products we’re now ideally placed to offer any business, from start-up to large call centre a flexible, cost effective and advanced telephone solution.”