Huddersfield based distributor of Internet-telephony solutions ProVu Communications is boosting its customer service through an innovative online service provided through delivery firm APC Overnight. ProVu is benefiting from instantaneous order processing and parcel pre-labelling using the Internet-based NetDespatch service.
ProVu customers expect to be able to order their VoIP products online and the seamless link to APC Overnight for next day delivery is therefore crucial to smooth supply chain management. With NetDespatch, collections are booked in using XML and parcel labels pre-printed ready for collection by APC Overnight, eliminating errors as delivery details are entered into the system directly by the customer.
“The online booking and tracking system is crucial for us. It allows us to compete effectively, enabling customers to place orders just 15 minutes before cut off for next day delivery. This means we can meet tight deadlines and provide an effective service for our customers,” says Ian Godfrey, ProVu’s Sales Director.
ProVu has been using APC Overnight’s local depot in Brighouse for more than 6 years. Commenting on APC Overnight services Ian Godfrey says: “APC Overnight provides us with excellent local-based support plus the benefit of national reach through the APC Overnight network. The products we sell and ship are delicate and we are pleased to say that the handling is excellent and it ensures that our products reach our customers intact.”