VoxGen has been certified to internationally recognised standards for Quality Assurance (ISO 9001) with an emphasis on Software Lifecycle Processes (ISO12207). The certificate is applicable to the “Development and Delivery of Speech Recognition and Multimodal Software Solutions for Telephony and Internet Based Services.” This demonstrates its commitment to customer satisfaction, process management and continual improvement, and will place the company at the forefront of certified speech application developers.
VoxGen’s quality management system, audited by Lloyd’s Register Quality Assurance Ltd (LRQA), a leading international certification body, reflects the firm’s ongoing determination to make speech technologies evermore robust, reliable, and enjoyable to use. The certification is particularly important now that more and more public and private sector organisations who are themselves committed to quality look to embrace this technology.
VoxGen, which provides intelligent speech-enabled solutions for the public and private sector, has a growing number of customers in various industries – from government and defence, to enterprise, call centre, finance, telecommunications and entertainment.
“VoxGen is delighted to receive formal acknowledgment of what our staff, partners and customers already know – that quality is central to our value proposition.” said Simon Loopuit, CEO at VoxGen. “Our customers work hard to build their brands – the least we can do is work just as hard to protect those brands”.