The agreement provides Westcon resellers in the UK with access to the recently launched Enghouse Interactive Communications Center (EICC) solution. The solution consists of: contact centre, call recording and operator console solutions compatible with Lync.
“Enghouse’s contact centre and call recording portfolio reduces the risk associated with Lync deployments; its market leading solutions are vendor agnostic and seamlessly migrate with existing PBXs so end-users can protect their existing assets and don’t have to ‘rip and replace’. Another compelling advantage is that end-users can add-on products when they choose to do so with its flexible modular system. We are delighted about this partnership with Enghouse, as it will strengthen our Lync proposition and empower resellers to win new business and increase profit margins,” commented David Grant, Senior Vice President Westcon Convergence, EMEA.
“We are focused on supporting a migration strategy that enables end-user customers to migrate successfully either completely to Lync, or use it as a bridging solution that enables them to work in a hybrid environment,” says Iain McKenzie, Group Managing Director, EMEA at Enghouse Interactive. “Demand for Lync solutions is escalating across our customer base. We are delighted to be working with Westcon to further drive development of the Lync market, in the process bringing end-users benefits ranging from faster return on investment to lower total cost of ownership, streamlined operational processes and enhanced productivity.”