Windsor Selects KCOM for Inbound Services

Windsor Telecom has selected Kcom, part of the KCOM Group, to provide the call management platform for all its 03 and 08 numbers.

Having already used Kcom’s Myriad platform for 50% of its business, Windsor decided to partner exclusively with Kcom. The announcement sees Windsor benefit from a service that is highly tailored to meet its commercial needs, and uses a flexible, industry-proven call management portal.

Windsor is looking to build on the value for money, reliability and innovative technology Kcom offers. By using Kcom’s Myriad Platform, Windsor says it is positioned to continue creating market-leading bespoke solutions for its broad range of customers. Critically, it enables the company to increase significantly the speed of turnaround – from enquiry to number connection – which is advantageous both for customers and for Windsor.

Adam Binding, Marketing Manager at Windsor Telecom said: “Reliability and value were essential criteria in our selection process, and Kcom has already more than proved itself in delivering these. We are a successful, reliable and growing company with over 10 years experience developing market leading technology. Myriad’s flexibility is what really makes this deal ideally suited to support our business. Our phone numbers and bespoke solutions are used by FTSE100 companies and thousands of SMEs to increase business. Public sector organisations and charities use our services to improve efficiency, save money and manage major change. Partnering with Kcom is the natural next step.”

“A one-size-fits-all approach just doesn’t work in the market today,” said Iain Shearman, Sales Director, Partner Services at Kcom. “True competitive differentiation requires unique solutions which respond to the real needs of the business. We’ve offered this kind of flexibility with Myriad, and we’re excited to be helping Windsor Telecom to bring its customers the bespoke services they need to succeed – whether they’re blue chip corporations or SMEs.”

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