Windsor Telecom to help legal firm improve customer experience

Windsor Telecom has been chosen by B P Collins as its managed communications provider. This forms part of the legal firm’s growth strategy to ensure that every customer gets an outstanding experience every time they call.

Windsor Telecom has provided a bespoke cloud telephony solution that is integrated with Microsoft Teams and Peppermint CRM, the company’s existing CRM solution. The solution will be used by 120 B P Collins employees across three locations and is designed to improve team and client communications, as well as providing collaboration opportunities and the ability to seamlessly access information.

John Hargrave, chief operating officer, B P Collins, explained, “A great client experience is paramount to B P Collins, which means that our communications technology is vital. Our new cloud telephony solution has completely changed the way we work making it easier for us to communicate with clients and each other.

“We now use Microsoft Teams for both internal and external communications. The new solution fully supports our collaborative approach and ensures we always have access to the right data and expertise. We had a new phone system for 120 colleagues in just ten days, which confirms just how easy and straightforward Windsor Telecom is to work with.”

Pete Tomlinson, CEO, Windsor Telecom, added, “Whenever I’ve sought legal advice, knowing that there’s someone immediately available at the end of the phone is reassuring so we’re privileged to be working with B P Collins, helping them answer every call and be there to help people and businesses achieve great outcomes.

“The adoption of Teams has been phenomenal over the past few years and integrating it with your telephony solution makes perfect sense for businesses that want a single, easy-to-use interface through which to both communicate and collaborate. Everyone’s been talking about unified communications for years, but it feels that with Microsoft Teams it’s finally available to every business.”

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Charlotte Hathway

Charlotte is the editor of Comms Business and writes about the latest technology innovations and business developments across the Channel. Got a story? Get in touch – charlotte.hathway@markallengroup.com.

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