Developer, Israel’s Crystal Innovation Solutions, says that "Crystal Gears" desktop call recorder is the first that can be employed on soft and VoIP ‘phones without the need for a hardware upgrade. Its software solution will work with ‘phones equipped with a Span to PC port, including all those in Yealink’s own SIP-T2x and SIP-T3x handset range and Cisco models. For analogue, digital and non-Span to PC port VoIP ‘phones Crystal Gears provides a compact plug-and-play box which provides an interface between the phone and PC.
Capable of capturing and archiving all essential data such as caller identity Crystal Gears is a particularly low cost option, with the software-only solution priced from just £95 (+VAT). This coupled with its ability to be employed as either a standalone recorder or an end point on a distributed recording system, make it an ideal choice for the SMB and SOHO markets.
The solution is PCI-DSS compliant with a private encryption algorithm and a user option to pause and resume recording while handling with sensitive data.
To mark its launch Yealink is also currently offering free 30 day trial licences to UK resellers.
“Crystal Gears is a fantastic solution with the capability to significantly widen the market for call recording solutions. Many small businesses no doubt desire the ability to record business critical calls but, particularly in these straitened times, may have been put off by the relatively high capital investment required,” commented Yealink UK’s managing director, Andrew Roberts. “It offers resellers some real leverage when tendering, an opportunity to add genuine value at low cost.”
The recorder offers the ability to annotate, organise and distribute each call whilst its Scenario Reconstruction feature enables full retrieval of a conversation regardless of how many times a call has been held or transferred. Typically traditional call recording solutions break such calls up into multiple recordings. Calls can be also located using a combination of up to 12 search criteria.