Zeacom, the provider of contact centre software, has announced that its contact centre solution, Zeacom Communications Centre (ZCC), will interoperate with Microsoft Lync 2010, providing customer service agents and console operators with extra tools that measurably improve service quality and efficiency.
From the 1st of June, 2011, Microsoft Lync users will be able to seamlessly interoperate with ZCC, a fully featured, industry-proven contact centre solution. ZCC’s modular, highly scalable, multi-functional design is in demand internationally in key vertical industries including financial services, local government and housing, transportation and utilities.
“Microsoft is delighted to be working with Zeacom to deliver a powerful contact centre solution,” said B.J. Haberkorn, Lync group product manager at Microsoft Corp. “The combination of Zeacom’s contact centre management application and Microsoft Lync 2010 enables our mutual customers to combine contact centre capabilities proven in traditional environments with presence-driven unified communications. This allows them to improve the productivity of agents, managers and other employees and to simultaneously improve customer interactions.”
“We’ve been successfully designing and delivering contact centre solutions for over 17 years,” says Miles Valentine, CEO of Zeacom. “With more than 3500 customers around the world, our success is built on the fact that we listen to what our customers need. Microsoft’s software-based approach to telephony and communications now gives us an unprecedented ability to quickly respond to those customer needs, and supports our vision for ZCC to be at the forefront of contact centre innovation worldwide.”