As of September 1, 2011, more than 76,000 contact center and 226,000 unified communications users at more than 4,000 sites use ZCC daily.
Chris Harris, Zeacom EMEA Managing Director noted, “By concentrating on our three key areas- contact centre, unified communications and process automation solutions. We have been able to keep our existing users updated with the latest applications and processes that deliver a continued enhancement to business processes as well as being able to attract many new users.”
He continued, “With organisations both public and private emphasising customer service, engagement and support as top-line objectives, it is critical that they select a proven partner they can trust.”
By combining inherent enterprise-class functionality of the Zeacom Communications Centre platform with professional services expertise, Zeacom empowers organizations to optimize operational effectiveness, and deliver high-value customer interactions.
In addition, Zeacom is unique in that it maintains a close relationship with both its VAR partners and customers to ensure a consistently high-level of support. The company’s professional services teams provide specialised expertise in combining best practices with proven technology to develop customised, scalable, and cost-effective solutions.
In May of this year, Zeacom reported record financial growth for both the quarter and the fiscal year, with global revenues increasing by 36%.